TROUBLESHOOTING WEBCAST PROBLEMS

1.     I click on a streaming channel, see something for a while (1 second to 2 minutes) and then I see a frozen green screen with no audio.
Some people report they have better luck after changing Quicktime's "Transport" setting from "Automatic" or "UDP" to "HTTP".
  a. In Quicktime, choose "Quicktime Preferences"
  b. Choose the "Advanced" tab,
  c. Under "Transport Setup" choose "Custom..."
  d. in the "Transport Protocol" popup, choose "HTTP" with Port 80. Click OK, and dismiss the Quicktime preferences dialog box.

2.     I want to retain Windows Media Player as my default player for video.
When you download Quicktime, there will be a box you must UNcheck if you don't want Quicktime to become your default player for media and various online video streams.

If you already downloaded Quicktime and did not uncheck the box that asks whether you want Quicktime as your default player, then you must go to Quicktime Preferences and UNcheck whatever formats you would prefer to view in Windows Media Player.
To do this:
  a. Launch Quicktime Player
  b. Pull down and select Quicktime Preferences (It is under the Quicktime menu. Make sure it says Quicktime Preferences and not just Preferences.)
  c. Click on the Advanced tab   d. In the preferences pop-up window, click on the Mime-settings button to adjust.
  e. Make the adjustments. (You can UN-check all the boxes except the top one that says STREAMING - Streaming Movies
  f. Click OK, quit and restart player.
That should restore Windows Media Player as your default media player.

3.     I click on the live or on-demand links but nothing happens.
Be sure that you have the latest QuickTime Player version 7 installed. We take advantage of the latest MPEG4 audio and video technology, and the player can be downloaded through Apple's website for free.
If you are at work, your computer may be behind a firewall that prevents incoming video streams. See more info in # 6 below.

4.     I can see video but hear no audio.
Be sure that you have your audio turned up on your computer.
Try closing any other open Quicktime windows.
If you still don't hear sound, then upgrade to the latest Free version of QuickTime player 7, in order to hear the latest MPEG 4 audio stream.

5.     The player hangs, and it is taking a very long time to start the media stream.
A certain percentage of the video needs to download before it starts to stream and play on your desktop from our servers. The media streams at an average rate of 300 kbps. Depending on your internet connection, there is an average of 5 to 10 seconds buffer so that the stream can preload before the data reaches your desktop.

6.     The video sometimes look jerky, or else the video starts to play, then stops. What's wrong?
Digital video files are huge. The video and the audio compete for attention during the transfer over your Internet connection. Most of the time we assign the audio priority so you don't miss the words. If the network is congested, the video has to wait.

7.     My player keeps crashing and my browser keeps quitting. What are the minimum computer requirements I need to watch this?
Quicktime 6 or above will run on all browsers including : Safari, Internet Explorer, and Netscape/Mozilla versions 5 and up. Your machine can be either Mac or Pc with a minimum of 128 MB RAM and at least 500 MHZ single processor, with a minimum 56k modem connection for audio, and T1, DSL, or cable modem for video.

8.     I have a corporate firewall blocking the video streams from coming into my company's network. What do I do?
If you are behind a corporate firewall, you might have trouble viewing streaming media content. To overcome this problem, you will need to connect to the broadcast site from outside the firewall or ask your MIS department to open the port, which supports audio and video streaming specific to the technology. (QuickTime TCP port 554, UDP dynamically- ports 6970-3200)

9.     When I click on the live link, I see a QuickTime logo, but no video or sometimes the audio signal dissapears.
If you have multiple QuickTime windows open, the audio or video signal can override one another in the background.
First try closing all other Quicktime windows.
Next, try quitting Quicktime and clicking the streaming link on your browser to open it up again.
Next, you can try quitting your browser and restarting the browser.
Last resort is to reboot your computer.