I see something for while (a second to a minute) but then I see a frozen green screen with no audio.

Some people have better luck after changing Quicktime's "Transport" setting from "Automatic" or "UDP" to "HTTP".

1. In Quicktime, choose "Quicktime Preferences"
2. Choose the "Advanced" tab
3. Under "Transport Setup" choose "Custom..."
4. in the "Transport Protocol" popup, choose "HTTP" with Port 80. Click OK, and dismiss the Quicktime preferences dialog box.

I hear audio but don't see video.

This is what is supposed to happen if you are on a network connection that is not fast enough to support the video stream. However, there is a problem that appears to affect Macintosh computers that are based on Intel CPU chips. (In other words the latest models!). These systems seem to fail to diagnose the speed of your connection correctly. So, if you believe your internet connection is fast enough to handle the video content because you have at least DSL or cable modem as your internet connection then try the following:

1. Open System Preferences and click on the QuickTime icon.
2. Click on the Streaming tab in the window that opens.
3. Change the entry in the Streaming Speed pull down list from Automatic to the entry that best describes your connection, e.g. "1 Mpbs Cable"
4. Close the Preferences window.

I click on the live or on-demand links but nothing happens

I want to retain Windows Media Player as my default player for video. How do I do this?

When you download Quicktime, there will be a box you must UNcheck if you don't want Quicktime to become your default player for media and various online video streams.
If you already downloaded Quicktime and did not uncheck the box that asks whether you want Quicktime as your default player, then you must go to Quicktime Preferences and UNcheck whatever formats you would prefer to view in Windows Media Player.
To set your default player back to Windows Media Player:

1. Launch Quicktime Player
2. Pull down and select Quicktime Preferences (It is under the Quicktime menu. Make sure it says Quicktime Preferences and not just Preferences.)
3. Click on the Advanced tab
4. In the preferences pop-up window, click on the Mime-settings button to adjust.
5. Make the adjustments. (You can UN-check all the boxes except the top one that says STREAMING - Streaming Movies
6. Click OK, quit and restart player.
   

I can see video but hear no audio

The player freezes, and it is taking a long time to start the media stream

Media players download a portion of the video before playing. Depending on your internet connection, there is an average of 5 to 10 seconds buffer so that the stream can preload before the data reaches your desktop.

The video looks jerky, or it starts to play, then stops. What's wrong?

Digital video files are large. The video and the audio compete for attention during the transfer over your Internet connection. Most of the time we assign the audio priority so you don't miss the words. If the network is congested, the video has to wait.

What are the hardware and software requirements to watch these video streams?

• Quicktime 6 or above
• Safari, Internet Explorer, and Netscape/Mozilla versions 5 and up
• Mac or Pc
• 56k modem connection for audio
• T1, DSL, or cable modem for video

I have a firewall blocking the video streams from coming into my company's network. What do I do?

Your firewall may be configured to block streaming media. You may need to connect to our site from outside the firewall or ask your IT department to allow RTSP traffic (QuickTime TCP port 554, UDP dynamically- ports 6970-3200). You can also try configuring your Quicktime player to use HTTP instead of RTSP.

I see a QuickTime logo, but no video or sometimes the audio signal disappears

If you have multiple QuickTime windows open, the audio or video signal can override one another in the background.

• Try closing all other Quicktime windows
• Quit Quicktime and re-open the streaming link on your browser to open it up again
• Close browser and restart it
• Reboot your computer.